Policies
At NOOU Health & Wellness, transparency and clear communication are key to ensuring a positive experience for all clients. Below you’ll find links to our specific policies, as well as important information regarding your rights and responsibilities as a client. Please review these documents to understand how we operate and how we can work together to achieve your health and wellness goals.
1. Billing and Cancellation Policy
Our Billing and Cancellation Policy outlines how personal training sessions are billed, the accepted payment methods, and the process for cancelling or rescheduling appointments. It also details the conditions under which refunds may be provided.
2. Legal and Ethical Code of Conduct
The Legal and Ethical Code of Conduct explains the standards of practice at NOOU Health & Wellness. This document ensures that all services are provided in a professional, ethical, and safe manner, in accordance with industry guidelines and best practices.
3. Complaints Policy
At NOOU Health & Wellness, I am committed to providing the highest standard of service. However, if you have any concerns or feel that your experience has not met your expectations, you have the right to raise these concerns. This document outlines the process for making a complaint, how it will be handled, and what you can expect.
4. Privacy Policy
Your privacy is important to us. The Privacy Policy outlines how we collect, use, store, and protect your personal information. This policy also explains your rights regarding your personal data and how you can manage your privacy preferences.
