Legal and Ethical Code of Conduct

Welcome to NOOU Health & Wellness

At NOOU Health & Wellness, maintaining the highest standards of professionalism, ethics, and legality is central to everything I do. This Code of Conduct outlines my commitment to providing safe, respectful, and effective services to all clients.

Professional Standards

  • Certification and Training: I am fully qualified in both Personal Training and Remedial Massage Therapy, with ongoing professional development to ensure that my skills and knowledge are up to date.

  • Confidentiality: All client information is treated with strict confidentiality. I adhere to privacy laws and will never share your personal details without your consent.

  • Honesty and Integrity: I provide accurate information and honest assessments of your health and fitness. I will never offer services that I am not qualified to deliver.

  • Client Safety: Your safety is my top priority. I conduct thorough assessments to ensure that all exercises and treatments are appropriate for your condition and goals.

Client Rights

  • Informed Consent: You have the right to be fully informed about any treatments or training programs before they begin. I will explain all procedures and answer any questions you may have.

  • Right to Privacy: Your personal and health information is protected by law. I will take all necessary measures to ensure your privacy is maintained.

  • Right to Respect: I treat all clients with dignity, respect, and without discrimination. Your concerns and feedback are always welcomed and valued.

Ethical Guidelines

  • Non-Discrimination: I provide services to clients of all backgrounds, without discrimination based on race, gender, age, disability, or any other characteristic.

  • Respectful Communication: I ensure that all communication is clear, respectful, and professional. I am here to support you and will listen to your needs and concerns.

  • Client Autonomy: You have the right to make decisions about your health and fitness. I will support you in making informed choices that are right for you.

Legal Obligations

  • Compliance with Regulations: I comply with all relevant Australian health and safety regulations, including those set by professional bodies such as AUS Active and the Australian Traditional Medicine Society (ATMS).

  • Insurance: I am fully insured to provide both Personal Training and Remedial Massage Therapy services, ensuring that you are protected during every session.

  • Continuing Education: I fulfill all continuing education requirements to maintain my professional certifications and stay informed about the latest industry developments.

Complaints Procedure

If you have any concerns about the services provided or believe that this Code of Conduct has been breached, you have the right to file a complaint. Please contact me directly to discuss your concerns. All complaints will be taken seriously and handled with the utmost confidentiality.