Privacy Policy

Effective Date: 21 August 2024

At NOOU Health & Wellness, your privacy is of utmost importance. This Privacy Policy outlines how I, Ross McNeill, collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information I Collect

Personal Information:
I may collect personal information from you that is necessary to provide my services, including but not limited to:

  • Name

  • Contact details (e.g., email address, phone number)

  • Health information relevant to the services provided

  • Payment details

How Information is Collected:
I collect personal information through various means, including:

  • In-person consultations

  • Online booking forms

  • Email and phone communications

  • Client intake forms

2. How I Use Your Information

Service Delivery:
I use your personal information to provide tailored personal training and remedial massage therapy services, including creating and managing your training or treatment plans.

Communication:
Your contact details may be used to communicate with you about appointments, updates, and relevant information related to your services.

Improvement of Services:
I may use non-identifiable information to improve my services and tailor them to better meet the needs of clients.

Legal Obligations:
I may disclose your personal information if required to do so by law or to protect my legal rights.

3. Storage and Security of Information

Data Security:
I take the security of your personal information seriously. Your data is stored in secure, password-protected databases, and physical records are kept in locked cabinets. I implement appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, or disclosure.

Data Retention:
Your personal information is retained for as long as necessary to provide the services you have requested and to comply with legal obligations.

4. Access and Correction of Information

Your Rights:
You have the right to access the personal information I hold about you and to request corrections if any details are inaccurate. To make such a request, please contact me directly at ross@noou.com.au.

Response Time:
I aim to respond to requests for access or correction within 30 days.

5. Disclosure of Information to Third Parties

Third-Party Services:
Your personal information may be shared with third-party service providers who assist in delivering services, such as payment processors or health professionals involved in your care. These third parties are required to handle your information in accordance with privacy laws and only for the purposes for which it was collected.

Legal Compliance:
I may disclose your information if required by law, or to comply with a legal obligation, protect and defend my rights or property, or prevent or investigate possible wrongdoing.

6. Cookies and Website Analytics

Cookies:
If my website uses cookies, they are used to enhance your browsing experience by remembering your preferences and providing customised content. You can control cookie settings through your browser.

Website Analytics:
I may use analytics tools to collect non-identifiable information about your use of the website, such as pages visited, time spent on the site, and referring websites. This information is used to improve the website and services.

7. Changes to This Privacy Policy

Policy Updates:
I may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The updated policy will be posted on this page, and the effective date will be revised accordingly.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact me at: